Technical Support Engineer (IT)

Responsibilities:

• Troubleshoot Windows/macOS, Microsoft 365 and core IT systems.
• Configure and deploy high-performance hardware for engineering teams.
• Manage network connectivity, VPNs, and Active Directory access.
• Resolve user tickets efficiently to minimise technical downtime.
• Maintain IT-related records (assets, inventory, user access, and software licences).
• Coordinate IT requests and escalate issues to the technical team.
• Assist in basic troubleshooting (password resets, email setup, hardware checks).
• Track IT support tickets and ensure timely follow-ups.

Requirements:

• English communication skills are compulsory.
• Experience: A minimum of 5 years in an IT technical support/helpdesk role.
• Minimum 5 years of IT support or helpdesk experience in the tech sector.
• Degree in IT, computer science, or equivalent certifications.
• Deep knowledge of OS deployment, hardware, and remote support tools.