Technical Support Engineer L 1.5 ( Domestic Process)
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Summary
Technical Support Engineer in Bengaluru (1.5 years level, domestic process) who diagnoses and resolves issues with computer hardware, operating systems, and peripherals. Provides remote support via phone, email, and tickets, guiding users through fixes and documenting everything in a ticketing system.
Key Responsibilities
Technical Support
Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.
Provide remote technical assistance through phone, email, or tickets.
Guide users with step-by-step resolutions for both basic and advanced technical concerns.
Document issues, resolutions, and escalations accurately in the ticketing system.