Technical Support Engineer (Level 2)

We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.

We expect the Technical Support Specialist to:

• Work in 5-day schedule (with duties on-call for nights and weekends),
• Monitor financial systems using proprietary monitoring systems,
• Register and resolve service requests, incidents, and problems,
• Assist to DevOps engineers, developers, and QA engineers,
• Communicate with client and partner company representatives,
• Exchange knowledge with colleagues.

Must-have skills:

• Basic UNIX/Linux training,
• Experience in Unix/Linux command line,
• Basic knowledge of shell script languages, AWK, Perl, etc.,
• Strong analysis, investigation, and troubleshooting skills,
• Good command of written and spoken English languages.
  

Nice-to-have skills:

• Work experience in Linux environment,
• Experience in customer service
• Understanding of ITIL/DevOps processes and routines,
• Experience with SQL-like command language,
• Experience with trading/exchange/risk management software usage,
• Experience with Atlassian software (JIRA, Confluence, etc.),
• Knowledge of HashiCorp stack and K8S,
• Bachelor’s degree in Computer Science or a related field.

Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Flexibility benefits:

• Possibility of hybrid/remote work mode,
• Flexible working hours.
  

Health and recreation benefits:

• 20 days of paid vacation,
• 5 days of fully paid additional wellness days,
• Medical insurance – premium package,
• Free MultiSport card.
  

Facility benefits:

• Modern office with new equipment,
• Panoramic view of Vitosha mountain,
• PlayStation, Billiard, Relax zone and Gym,
• Parking space/public transport card,
• Free drinks and snacks.
  

Community benefits:

• Teambuilding activities,
• Corporate parties,
• Football club,
• Speakers' club,
• Free admission to corporate external events,
• Possibility of joining conferences and professional fairs.
  

Professional training benefits:

• English language courses,
• Local language courses for foreign employees,
• Unlimited access to self-learning platforms,
• Certification opportunities,
• Mentorship Program.
  

Social benefits:

• Referral bonuses for specific roles,
• Paid leave upon special events.