Technical Support Engineer (Level 3) – iGaming
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- Learning the Gaming System and underlying business model/processes
- Providing high quality 3rd line technical support for iGaming System to Customer Support Team, Central Gaming, Partners and Engineers
- Participating in regular configurations of iGaming System
- Communicating with providers/business clarifying operational requirements/conditions
- Collaborating across engineering, operations, and product teams to drive business OKRs and deliver operational excellence
- Expertise in technical support across 2nd/3rd line support to fix complex and challenging issues mainly in C# .NET
- Knowledge across backend engineering with C# .NET, microservices, APIs, certificates and cloud based development
- Frontend engineering skills with HTML, CSS, JavaScript, TypeScript and micro-frontend architecture
- Experience of working with QA Engineers and understanding of manual and automation testing
- Experience working in Agile/Scrum environments
- Hands-on experience with CI/CD pipelines and Change Management processes
- Proven ability to prioritise competing requests using frameworks like MoSCoW or the Impact/Urgency Matrix
- Self-starter mindset with a strong commitment to teamwork and shared success
- 25 working days of paid vacation
- Private health and life insurance
- Flexible compensation package for transport, meals, and more
- Hybrid work policy for the best of office and home
- Up to 10 days per year working remotely from abroad
- €300 yearly wellness allowance
- Office perks to make your day easier
- Referral program with a bonus for successful hires
- Intensive summer schedule in August for extra flexibility and work-life balance