Technical Support Engineer (Lighting, Electronics & RF)
Posted
Summary
Technical support engineer for a lighting/electronics/RF products company: troubleshoots hardware, software, connectivity and integration issues for customers via phone, email, remote sessions and occasional site visits, with some APAC travel. Requires an electronics design background (Diploma in Electronics Engineering), schematic/PCB reading, and strong troubleshooting and communication skills.
Role Summary:
- You will provide expert assistance to customers, partners, and internal teams by investigating technical issues, identifying root causes, and delivering clear, practical resolutions.
- This role combines hands-on troubleshooting, strong communication, product knowledge, and structured documentation to ensure customers receive timely and reliable technical support.
The Role:
- Troubleshoot software, hardware, connectivity, configuration, and integration issues.
- Provide clear guidance, workarounds, and resolutions while keeping stakeholders informed of progress.
- Escalate complex or product-related issues to engineering, product, or senior support teams with accurate technical context.
- Create and maintain support documentation, knowledge base articles, troubleshooting guides, and internal notes.
- Identify recurring issues, customer pain points, and product improvement opportunities.
- Work with the team to ensure the incoming case queues are constantly maintained.
- Troubleshoot customer issue via telephone calls, e-mail and/or remote session. Occasionally attend customer sites in person.
- Some travel may be required in this role to other parts of the APAC region.
What Do You Need to Have?
- Experience in Electronics design is a key requirement. Candidates must possess a Diploma in Electronics Engineering.
- Electronics Engineering fresh graduates are welcome to apply!
- He/she must be comfortable reading schematic drawings, interpreting PCB layouts, data sheets and understanding simple mechanical drawings and step files. You will need to spot errors as they relate to the Company’s product installations in customer’s products.
- Experience with wireless RF design concepts and methods would be advantageous but it is not essential as training will be given.
- Familiarity with basic software would be useful to aid interpretation of technical specifications.
- Strong troubleshooting skills for hardware and software related problems are required.
- You must be an effective communicator.
- Experience in technical support, helpdesk, service desk, field support, systems support, or a similar customer-facing technical role would be useful.
If you think you fulfilled the job criteria above, please send your updated CV to alvinlim@tahliawaters.com
We would love to hear from you! Please note that only shortlisted candidates will be notified.