Technical Support Engineer
Posted
Summary
Own end-to-end technical support for LuxQuanta's quantum systems: troubleshoot complex hardware/software environments, analyze logs, manage incidents under SLAs, and escalate to engineering. Based in Barcelona (on-site onboarding, hybrid over time), requiring full professional English and Spanish.
Requirements
What we're looking for
- 5+ years of experience as a Technical Support, Application Support Engineer, or similar role
- Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience
- Full professional proficiency in English and Spanish
- Availability to travel when required
- Hands-on experience with technical troubleshooting, log analysis, and issue escalation
Pay & benefits
What you'll get
- Competitive salary, private health insurance, and ticket guardería.
- Lunch at the office for less than 2€!
- Flexible working hours
- On-site onboarding in Barcelona with option for a hybrid model over time.
- Short Fridays during the summer.
- Real opportunities for professional growth in a vibrant, multicultural team in Barcelona.
The role
As a Technical Support Engineer, you'll be the direct technical backbone for our global customer base. Taking full ownership of support operations, you will bridge customer needs with our internal engineering excellence - troubleshooting complex hardware/software system environments, driving incident resolutions, and ensuring our groundbreaking quantum systems deliver flawless reliability in the field.
What you'll do
- Act as the primary technical point of contact, managing support cases end-to-end while maintaining trust and proactive communication.
- Diagnose, troubleshoot, and resolve technical issues across products, environments, and systems by analyzing logs and system behaviors.
- Manage case prioritization under SLAs, handling complex incidents and coordinating with senior engineers for high-impact escalations.
- Partner closely with Account Managers, Product, and R&D teams to share customer feedback and resolve deep product issues.
- Maintain precise documentation, build troubleshooting procedures, perform root-cause analysis, and recommend preventive measures.
