Technical Support Engineer

At Medius, we believe finance should empower strategy, not stress. Founded in Sweden in 2001, we’ve grown from a local startup into a global leader in cloud-based spend management. Thousands of organizations trust our AI-powered solutions to simplify processes, eliminate manual work, and give finance teams clarity, confidence, and control.

We’re more than a software company – we’re a global team of problem-solvers and innovators reinventing accounts payable. Our culture thrives on freedom, curiosity, and continuous improvement, giving you space to focus on what matters – and still have time to live your best life.

If you want to make a real impact, see your ideas come to life, and shape the future of finance, Medius is the place for you.

Responsibilities and Duties

• Troubleshooting technical issues within SAP ERP integration area escalated to our team from other departments,

• Supporting customers, partners and consultants in solving technical issues, providing clear, timely and detailed explanations, and ensuring stakeholders’ satisfaction,

• Staying up to date with new technologies, tools, and features relevant to our work to resolve issues efficiently and provide ongoing product improvements,

• Maintaining clear and thorough documentation of support cases, resolutions, and any relevant technical information to improve future troubleshooting and knowledge sharing within the team.

Qualifications

• Willingness to learn new tools and technologies as part of ongoing personal and professional growth,

• Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers,

• A solid general understanding of technology and comfort with working in technical environments,

• Experience working with SQL, XML, and JSON,

• Familiarity with distributed systems,

• Strong analytical mindset with the ability to identify root causes of technical problems,

• Ability to solve complex problems and provide clear, actionable solutions,

• A keen eye for detail, especially when diagnosing technical issues,

• A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support,

• Previous experience with any of mentioned ERPs is a plus.

Why Medius:

• Well-being perks: Multikafeteria program, private healthcare (LuxMed), life insurance

• Fun & connection: Summer & Christmas parties, Game Board nights, spontaneous team events

• Growth & impact: Be part of a team where your ideas matter, innovation thrives, and your work is visible globally