Technical Support Engineer
Description
Job Summary
As a Technical Support Engineer, you will participate in a structured learning program while providing world-class technical support to NetApp customers, partners, and field teams.The Sales, Support & Services (S3) Academy is a two-year global development program designed to build the next generation of NetApp technical leaders and customer support professionals.
In this role, you will troubleshoot hardware and software issues, analyze system logs, identify root causes, and deliver effective solutions across NetApp's storage, data management, and cloud offerings. You will work closely with customers and internal teams to ensure timely issue resolution while continuously developing your technical expertise in enterprise storage, networking, operating systems, cloud technologies, and virtualization.
Job Requirements
- Strong verbal and written communication skills with a customer-centric approach.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Ability to diagnose technical issues and drive resolution in a fast-paced environment.
- Strong interpersonal skills and the ability to work effectively within cross-functional teams.
- Ability to manage multiple priorities and customer cases simultaneously.
- Self-motivated with a strong desire to learn emerging technologies and industry trends.
- Ability to document technical findings, solutions, and knowledge articles clearly and accurately.
- Basic knowledge in two or more of the following areas:
- Computer Hardware and Software
- Storage Technologies
- RAID
- Networking
- NAS/SAN Technologies
- Authentication and Security
- Encryption
- Cloud Platforms (AWS, Azure, GCP)
- Virtualization Technologies
- Performance Analysis and Infrastructure Optimization
- Windows Operating Systems
- Linux/Unix Operating Systems
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
- 0-3 years of relevant industry experience.
- Recent graduates or early-career professionals with a passion for technology and customer support are encouraged to apply.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.