Technical Support Engineer

About the role

The Technical Support Engineer provides technical support for middleware, Learning Management System (LMS), and IT infrastructure across multiple project sites. This role assists in the configuration, troubleshooting, and integration of middleware systems, and supports LMS deployment, user account setup, and courseware implementation. The position also provides assistance to Infrastructure Technical Leads on Fiber Optic Cable (FOC) installation, network setup, and modular data center deployment. Working closely with the Middleware & LMS Developer, the incumbent helps resolve system and security issues, and maintains clear documentation of technical configurations, fixes, and deployment guidelines. Additionally, the role delivers post-implementation support for middleware, LMS, and infrastructure systems across all project sites, ensuring continued system reliability and operational efficiency.

Key responsibilities

· Provide technical support for middleware, LMS, and IT infrastructure.

· Assist in middleware configuration, troubleshooting, and integration tasks.

· Support LMS deployment, user setup, and courseware implementation.

· Assist Infra Technical Leads with FOC, network setup, and modular data center deployment.

· Work closely with the Middleware & LMS Developer to resolve system and security issues.

· Document technical configurations, fixes, and deployment guidelines.

· Provide post-implementation support for middleware, LMS, and infrastructure across all ports.