Technical Support Engineer-Night Shift
Posted Updated 7
views
Description
- Troubleshoot and solve customer technical
issues.
- Support inquiries via Zendesk and Dialpad.
- Resolve escalated technical problems.
- Install and update CORRIDOR software.
- Refresh Customer Test Environments.
- Use SQL queries for troubleshooting.
- Collaborate with peers and management.
- Provide clear guidance to clients.
- Maintain operational processes.
- Document bugs and gather information.
- Contribute to knowledgebase.
- Adhere to SLAs and timelines.
Requirements
- Bachelor's
degree preferred, but Associate's degree with 2 years experience accepted.
- Proficient
in SQL for data analysis and issue resolution.
- Knowledge
of Windows Server administration and troubleshooting.
- Skilled
in managing Microsoft IIS for web services.
- Comfortable
teaching software use to others.
- Independent
and productive in office or remote settings.
- Available
for on-call support after hours and weekends.