Technical Support Engineer (night shifts)

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday night shifts.

Schedule: Monday–Friday, 00:00–08:00 (GMT+3)
Location: Remote

What you’ll do
Provide prompt, professional support via chat, email, and ticketing tools
Monitor infrastructure & app health to ensure uptime and performance
Troubleshoot bugs; escalate critical issues to the engineering team when needed
Run routine checks on cloud services and resolve infra-level problems
Log incidents, track resolutions, and evolve our internal knowledge base
Partner with Engineering & QA for smooth handovers and clear communication

What we’re looking for:
Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
6+ months experience with Python & Django OR no commercial experience but:Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
Hands-on projects (pet projects, labs, or internships) — GitHub links welcome

Good knowledge of PostgreSQL (or another relational DB)
Familiarity with AWS (EC2, S3) — basics are fine
Solid analytical & debugging skills
Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
Clear communicator; comfortable working independently and as part of a team

Nice to have
Experience with Docker/Kubernetes and CI/CD pipelines
Knowledge of web app security principles
Background in Agile/Scrum environments

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.