Technical Support Engineer

<p>Perform daily operational checks on the Netskope platform to ensure service continuity and performance.</p><p>•Monitor web traffic policies and DLP policies, alerts, and logs to identify potential security issues or misconfigurations.</p><p>•Provide first-level troubleshooting and escalate issues as required to L2/L3 or OEM support.</p><p>•Assist with policy changes, user access requests, and configuration updates in the Netskope environment.</p><p>•Coordinate with IT and security teams for incident response, patching, and policy enforcement.</p><p>•Generate reports and dashboards for web usage, policy violations, and incident trends.</p><p>•Document standard operating procedures and maintain knowledge base for issue resolution.</p><p>•Ensure compliance with organizational and security guidelines for web and data usage.</p>