Technical Support Engineer

About us

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

• Provide technical point of contact for customers’ incidents.
• Own the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
• Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
• Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
• Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
• Perform and own technical management escalations in line with company procedure and case excellence policy.
• Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and note it in detail and gain agreement to incident closure by customer or Service desk representative.

About you

• Excellent customer service skills
• Interpersonal and communication skills
• Time management
• Ability to work under pressure and deal with multiple tasks
• Problem solving skills
• Language skills

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

What we offer

Educational background:

• Bachelor of Science in Communications/Computer Engineering
• Cisco certificate (CCNA) (+)

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

At Orange, only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.

Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.