Technical Support Engineer

Salary: RM 3,300 – RM 4,500 per month

The Role:

As part of our Technical Support team, you'll be the go-to person for resolving technical issues, coordinating on-site visits when needed, and closing the loop with customers to confirm their issues are fully resolved. You'll work closely with our technical and customer service teams to continuously improve our service quality.

Duties:

1. Install and commission IoT devices for local and oversea clients

2. Handle technical issues, guiding customers through software and hardware configuration

3. Coordinate on-site service visits for issues that cannot be resolved remotely

4. Track work orders and review technical reports to confirm issue resolution, following up proactively with customers

Skills & Experience:

1. Bachelor's degree in Network Engineering / Computer Engineering / Information Technology

2. Fresh graduates or 1 year of working experience

3. Familiar with IoT-device / TCP / IP networking fundamentals, common network devices (routers, switches) and wireless networks.

4. Proficiency in Chinese and English is required to support our customers at local and oversea markets.

Benefits:

1. Opportunity to work with international clients and cutting-edge IoT, networking and AI technology

2. Learning and development opportunities in a growing technical field