Technical Support Engineer

Salary: £38,000 - 45,000 per year

Requirements:

• Proven expertise in technical support and troubleshooting
• Excellent customer support and service skills
• Strong analytical skills for diagnosing and evaluating complex technical problems
• Ability to work effectively both independently and as part of a team
• Familiarity with temperature control systems is advantageous

Responsibilities:

• Serve as the primary point of contact for clients, providing technical support and ensuring customer satisfaction
• Work closely with customers and field-based engineers to understand and resolve technical queries promptly
• Perform diagnostics and deliver solutions to optimise temperature control systems
• Coordinate with internal teams to address more complex issues
• Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns
• Proactively manage a high-volume workload across the UK
• Provide technical support to technicians and troubleshoot issues
• Collaborate with Hire, Sales, and Operations teams
• Diagnose system problems during product installation and servicing
• Ensure accurate information transfer via CRM and operational systems

Technologies:

• CRM
• Support
• Excel

More:

Our client is a leading provider of innovative climate solutions, and this is an exciting opportunity to join their team as a Technical Support Engineer. We offer a competitive base salary of up to £45,000 per annum, along with extensive benefits including Private Medical Insurance, company bonus, death in service, enhanced pension, the option to purchase additional holiday, and strong career progression opportunities. This is an in-person role, and we are focused on creating sustainable climate solutions while delivering exceptional service and support.

last updated 33 week of 2026