Technical Support Engineer

Salary: $28,000 – $33,000 per month

We are seeking a detail-oriented Technical Support Engineer with strong communication skills and hands-on technical capabilities to oversee daily IT desktop environments, office peripheral maintenance, network infrastructure, IT asset management, and centralized storage server maintanance and data security in our Hong Kong office, to ensure optimal IT performance and reliability. This role also serves as the local technical point of contact to assist Shenzhen Infrastructure/DevOps team with on-site troubleshooting and hardware maintenance.

https://passtocredit.io/

Key responsibilities:

1. Office Desktop & Peripheral Support

• Mac / Windows Workstation Maintenance: Responsible for system installation, hardware/software configuration, account provisioning, daily troubleshooting, and software upgrades for employee computers

• Office Peripheral Systems: Install, configure, and maintain office printers, conference audio/video hardware, projection/screen-sharing devices, and other peripherals

• Responsible for installing, inspecting, and maintaining office CCTV security cameras, as well as managing workstation patch cables and cable organization

• IT Asset Lifecycle Management: Manage the intake, inventory audits, check-in/check-out logs, decommissioning, and asset tagging for Hong Kong office IT equipment

1. Network Troubleshooting & Emergency Assistance

• Act as the local technical contact when office network anomalies occur, collaborating with the Shenzhen Network/DevOps team on-site for troubleshooting (e.g., checking cable routes, inspecting AP/switch indicator lights, power-cycling devices, providing local test data)

• Assist in maintaining the stability and daily connectivity of the office Wi-Fi network

1. IDC Data Center On-Site Support (On-Demand/Remote)

• Perform maintenance tasks at local Hong Kong Data Centers (IDCs) (e.g., server hard drive replacements, soft/hard reboots, cable checks, assisting with equipment racking/unracking)

Requirements:

• Graduated with a High Diploma or above in Computer Studies, Information Technology, or related fields

• At least 3 years working experience in corporate IT Helpdesk, Desktop Support, or Field Technical Support

• Proficient in macOS and Windows operating systems, including daily troubleshooting

• Strong hands-on ability for equipment installation (e.g., CCTV setup, workstation cable management, hardware assembly/disassembly)

• Strong service mindset, and a proactive attitude toward identifying and resolving issues

• Excellent problem-solving, analytical and communication skills

Preferred Qualifications (Nice-to-Have)

• Basic Network Troubleshooting: Understanding of basic TCP/IP, VLAN, and routing/switching concepts. Experience configuring home or commercial routers (e.g., MikroTik, OpenWrt, UniFi) is a plus

• Data Center & Server Hardware: Prior experience working in IDC facilities, familiarity with server hard drive hot-swapping, and basic knowledge of RAID configurations

• Private Storage: Familiarity with the basic configuration of centralized storage systems (e.g., Synology NAS)