Technical Support Engineer(Security and Compliance)
The Opportunity
In this role, you will go beyond basic technical support to resolve complex deployment, onboarding, and configuration issues across enterprise customer environments. Working within a fast-paced, global framework, you will troubleshoot cloud, server, endpoint, and network infrastructures to ensure robust security and compliance platform health.
Your Impact
- Rapid Mitigation: Scope and troubleshoot complex configuration issues, implementing workarounds to quickly resolve outages and service interruptions.
- Advisory & Log Analysis: Interpret and analyze deep log data to diagnose root causes, advising enterprise customers on product capabilities to prevent future issues.
- Process Standardization: Author detailed technical runbooks and troubleshooting guides to standardize processes and scale knowledge across teams.
- Professional Background: 2+ years of experience in Network Security Engineering, Systems Administration, or enterprise-level technical customer support.
- Microsoft Security Stack: L100-level proficiency in at least two technologies: Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, or Microsoft 365 Defender.
- OS & Cloud Systems: 1+ years of experience administering Windows Server, Active Directory, or Azure AD, alongside hands-on enterprise cloud security and networking experience.
- Key Competencies: Exceptional documentation skills, log analysis capabilities, crisis management, and the ability to thrive in a highly matrixed, fast-paced environment.
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it manisha. Devaruppala @ randstaddigital .com
Randstad Technologies is acting as an Employment Business in relation to this vacancy.