Technical Support Engineer - Security- L2 (Night shift)
Summary
L2 Technical Support Engineer on night shift providing chat, phone, and email support for Check Point's security products—troubleshooting, configuring, and performing root cause analysis on network and security issues.
Key Responsibilities
- Provide Technical Support via chat, phone and email to customers and partners
- Provide assistance with configuration, troubleshooting and best practices to customers and partners
- Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
- Provide fault isolation and root cause analysis for technical issues
Qualifications
3–5 years of professional experience in a relevant networking or security support role
- Excellent written and verbal communication skills in English
- Practical experience with TCP/IP networking protocols
Hands-on experience with Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail Security, DLP, Mail Transfer Agent, Application Control, Content Filtering
Experience working with Linux-based systems
- Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
- Review traffic captures to identify and resolve network or security-related problems.
- Ability to quickly learn new technologies and adapt to evolving environments (self-learning abilities).
- Excellent problem-solving skills, customer focus, and ability to work effectively in a team environment.
Preferred Qualifications
- Experience with FW products (IE Cisco / Fortinet / CheckPoint) products
- Familiarity with authentication protocols such as RADIUS and TACACS
- Previous experience in a support role at an IT or cybersecurity company
Our Values
Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C-Suite, and we are committed to equal opportunities and equal rewards for all.