Technical Support Engineer (售后技术支持工程师)
Description
About the role
Post-sales technical support role responsible for on-site customer support, maintenance, troubleshooting and emergency repairs of video conferencing systems, monitoring and related equipment.
Key responsibilities
Provide on-site post-sales technical support, daily maintenance, troubleshooting and emergency repairs for video conferencing systems, monitoring and related equipment
Oversee or guide on-site construction, installation, testing and system commissioning to ensure smooth project delivery and stable operation
Organize and provide customers with system operation and technical training, guide and collect customer technical requirements and feedback
Assist customer managers in maintaining good customer relationships and improve customer satisfaction with after-sales services
About you
Bachelor's degree or above in Computer Science, Communications Engineering, Electronics Engineering or related field preferred
2 years or more experience in post-sales technical support or on-site maintenance for video conferencing, security monitoring or network products
Proficient in network fundamentals, with experience in video conferencing and monitoring systems preferred
Good service awareness, communication skills and teamwork spirit, diligent and dedicated work attitude
Good Cantonese and Mandarin proficiency for seamless communication with local customers and Shenzhen technical teams