Technical Support Engineer (Spanish)

General:

The support Engineer is responsible for ticket handling and helping customers resolve their issues/questions/concerns, assisting with testing the OpenLM components, creating documentation, and engaging in pre-sale activities

Language: Spanish, English – (Fluent technical)

Portuguese – Optional

Job description in detail:

Ticket handling, assigning, answering, and resolving the tickets in a timely manner according to the SLA.

Provide support for our customers and prospects via tickets, live chat, and live sessions.

Capturing bugs either by testing or reported by customers and acting as a liaison between customers and developers.

Replicating bugs reported by customers.

Creating user stories for requests/enhancements sent by customers and acting as a liaison between customers and development.

Providing professional services to our customers.

Internal testing of newly released OpenLM components.

Helping with creating documentation on OpenLM components.

Helping the sales department with technical questions from prospects.

Delivering demo sessions to prospects together with a sales representative.

Following up as technical contact after the demo.

Deployment of OpenLM system for Trial/PoC.

Engaging with non-technical departments for technical queries.

Perform webinars for online audiences.