Technical Support Engineer

•Lead on-site installation, commissioning, and deployment of
liquid cooling systems (CDUs, Cooling Towers, L2A Sidecars, and
RDHX) at customer facilities.
•Provide expert technical support, troubleshooting, diagnosis, and
resolution for deployed cooling solutions to ensure high uptime
and performance.
•Perform system maintenance, optimization, and performance
tuning to improve energy efficiency and reliability.
•Create and maintain service documentation, installation guides,
and training materials for internal teams and customers.
•Gather and analyze customer feedback from field installations
and service activities to drive continuous improvements.
•Develop and implement advanced diagnostic tools and predictive
maintenance approaches using IoT and AI technologies to
enhance service quality.

• Travel to customer sites as needed to support deployments, provide training, and resolve critical issues.