Technical Support Engineer / Technical Support Specialist

Are you looking for a secure and rewarding career with long-term prospects, growth opportunities, and purpose? Then join our team!
The SWAN Group is one of the world's leading manufacturers of online analytical instruments for the continuous monitoring and quality assurance of water systems. Customers around the globe value our instruments for their outstanding quality, precision, reliability, and long-term stability. In addition, the cost-effectiveness of our solutions makes them the preferred choice for a wide range of water monitoring applications.

Tasks

• Provide specialized technical support to customers and the sales team through remote assistance (telephone, video conferencing, and remote diagnostic tools), using technical documentation to analyze and resolve customer inquiries.
• Perform on-site technical visits for equipment installation, commissioning, calibration, preventive and corrective maintenance, and customer training.
• Prepare commercial proposals for maintenance contracts, service agreements, consumables, and spare parts, providing technical support throughout the sales process.
• Maintain close relationships with customers by monitoring the performance of installed equipment, identifying improvement opportunities, and contributing to customer satisfaction and retention.
• Translate and adapt technical manuals, service procedures, and other documentation from English into Portuguese, when required.
• Manage technical support resources, including spare parts inventory, instruments, tools, and other materials.
• Coordinate and monitor engineering projects involving the assembly, installation, and commissioning of instrumentation skids and containerized systems supplied to customers.
• Prepare technical reports and accurately document field service activities, ensuring full traceability of the work performed.
• Perform all activities in compliance with internal procedures, quality standards, and safety requirements.

Requirements

• Technical diploma or Bachelor's degree, preferably in Electrical Engineering Technology, Electronics, Mechatronics, Chemistry, Engineering, or a related field.
• Valid Category B driver's license.
• Willingness to travel domestically and internationally.
• Technical English proficiency, with the ability to read technical documentation and communicate with the headquarters and suppliers.
• Residence in the Greater São Paulo metropolitan area.
• Strong communication, organizational, and interpersonal skills.
• Proactive, committed, and solution-oriented mindset, with a strong focus on customer service excellence.
• Knowledge of analytical instrumentation, industrial automation, or industrial processes is considered an advantage.

We offer

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