Technical Support Engineer

You will investigate technical issues across systems, respond to alerts and incidents, trace microservice requests through logs, resolve payment discrepancies, and help unblock colleagues and support teams. You will perform daily health checks, follow applicable runbooks, and improve documentation based on your investigations.

Responsibilities

• Investigate technical issues and respond to incidents
• Analyze microservice logs and trace requests end to end
• Assess monitoring alerts and escalate incidents when needed
• Investigate and resolve payment discrepancies
• Handle requests from L1 support and compliance teams
• Run daily platform health checks
• Follow team runbooks
• Improve documentation based on investigations

Requirements

• At least 2 years of L2 technical support experience
• Experience with fintech products
• Strong SQL skills
• Understanding of RDBMS concepts
• Knowledge of web applications HTTP REST APIs and client-server interaction
• Understanding of microservices architecture
• Basic scripting and command-line knowledge
• Basic understanding of blockchain technology
• Ability to work with AI tools and verify AI answers
• English proficiency at B1 level or higher

Benefits

• Regular performance reviews
• Remote work setup with access to hubs in Dubai Yerevan London and Belgrade
• Medical expense compensation
• Access to advanced AI models via mira.tg
• 28 calendar days of paid vacation annually
• 14 days of paid sick leave annually