Technical Support Engineer
Salary: $4,000 – $5,000 per month
About the role
The Junior Product Expert (PXP) is a growth role for developing local technical expertise in TOMRA RVM products in Singapore. The successful candidate will receive structured training, coaching, and hands-on experience to progressively develop into a local product expert. The role supports product performance, service efficiency, and customer experience by learning the TOMRA systems and products, providing practical technical support, preparing documentation, supporting training, and collaborating with TOMRA R&D teams in China to resolve technical issues and continuously improve product performance.
Key responsibilities
Grow into the local technical reference for TOMRA RVM products by supporting installation, configuration, troubleshooting, and technical case follow-up
Support technical escalations by preparing clear fault documentation, raising and managing service desk cases, working closely with TOMRA's R&D teams in China to investigate and resolve issues, and building local expertise through knowledge sharing and lessons learned
TRMS backoffice, configuration files, and local parameters as part of operational support
Monitor machine performance and service trends, identify repeated issues, and support corrective and preventive improvements
Prepare and improve user guides, checklists, training material, and technical instructions; support knowledge sharing with technicians, Service Operation Centre users, and other stakeholders
Support machine deployments, pilot installations, and product introductions while building stronger market and product knowledge
Follow TOMRA SAFE standards, local HSE requirements, and incident/hazard reporting obligations
About you
Diploma or Bachelor's Degree in Engineering, Mechatronics, Electronics, Mechanical Engineering, Information Technology, or a related discipline
Basic technical understanding and a strong motivation to develop into a local TOMRA RVM product expert
Curious, hands-on, and comfortable applying a structured problem-solving approach when investigating and resolving technical issues
Ability to analyse machine data, service trends, recognition performance, and operational KPIs to identify root causes and improvement opportunities
Eagerness to learn new systems, tools, and product knowledge through hands-on experience, coaching, and TOMRA training programs
Strong communication skills, with the ability to explain technical concepts clearly to technicians, customers, support teams, and internal stakeholders
Well-organized, customer-focused, and safety-conscious, with the ability to prepare clear documentation, incident summaries, and operational reports
Preferably able to communicate effectively to R&D team in China
Entry-level and candidate with 1 to 2 years of relevant technical, engineering, service, or product support experience are encouraged to apply
Experience in technical support, field service, equipment maintenance, industrial automation, or related industries would be an advantage
Need to have Class 3/3a driving license