Technical Support Engineer

You will support sales and customers throughout pre-sales, delivery, and after-sales activities. You will train customers on hardware, software, and secondary development; resolve technical issues; arrange repairs; maintain product knowledge resources; collect customer feedback; manage spare equipment; and develop technical solutions for robotics inspection and monitoring projects.

Responsibilities

• Provide pre-sales, in-sales, and after-sales technical support
• Train customers on hardware operation, software use, and secondary development
• Complete equipment delivery
• Answer technical questions, diagnose faults, and arrange repairs
• Create product documentation, videos, and knowledge-base materials
• Collect product issues and customer requirements for R&D and product teams
• Manage prototype and after-sales spare-equipment inventory
• Develop standardized after-sales service processes
• Research requirements and develop solutions for robotics inspection and monitoring projects
• Conduct site surveys, technical discussions, solution presentations, and robot demonstrations

Requirements

• Bachelor's degree or above in a science or engineering discipline
• At least 2 years of relevant experience
• Background in automation, mechatronics, or a related field
• Programming foundation in C or a scripting language
• Linux knowledge is preferred
• Strong communication, learning, and hands-on skills
• For overseas technical support, ability to use English as a working language
• Ability to support local sales with agents and work on overseas tenders
• International trade-show experience
• Ability to travel for short periods