Technical Support Engineer
Technical Support Engineer
About Weltrade
Weltrade is a leading international Fintech company with over two decades of stability and trust in the global FX and online trading industry. Established in 2006, we operate as a truly global, remote-first organization, bringing together high-performing professionals across multiple time zones.
We focus on building scalable trading infrastructure and high-impact commercial ecosystems that drive sustainable client acquisition worldwide. At Weltrade, we value ownership, autonomy, and measurable impact.
About your Role
We are looking for a Technical Support Engineer (L2) to join our 24/7 infrastructure monitoring team. You will be responsible for monitoring system health, responding to alerts, managing incidents, and maintaining documentation for a distributed VPS infrastructure. The team operates on a continuous three-shift schedule, and the role requires flexibility to work morning, day/evening, or night shifts on a monthly rotation.
You Have
- Experience working with Zabbix and Grafana — processing, analyzing, and responding to alerts
- Experience monitoring alerts through Google Chat and Telegram
- Hands-on experience supporting VPS servers at various levels
- Experience working with both Windows and macOS
- Understanding of incident management principles
- Confident working in Jira — investigating, tracking, and closing tasks
- Experience maintaining or updating a knowledge base (Confluence)
- English level B1 or higher — for written communication and occasional calls with English-speaking cross-functional teams
- Readiness to work a flexible 5/2 shift schedule, including night or morning hours
- Clear and articulate communication skills — close daily coordination with other teams is required
- Analytical mindset — ability to dig into the root cause of an issue
Responsibilities
- Monitor infrastructure health via Zabbix and Grafana; process, analyze, and respond to alerts
- Track and act on alerts received through Google Chat and Telegram
- Support and troubleshoot VPS servers across different levels of complexity
- Follow incident management processes — investigate, track, and close tasks in Jira
- Maintain and update the knowledge base in Confluence
- Communicate with cross-functional English-speaking teams via written channels and occasional calls
- Work rotating shifts (morning / day-evening / night) every month, following the team schedule
Good to have
- Ability to read and analyze logs
- Basic experience in QA / testing
Working Conditions
- Format: 100% remote (candidate's time zone matters; location is negotiable)
- Schedule: 5/2 with floating days off, on a continuous 24/7 three-shift rotation
- Shifts are fixed every month (one month mornings, one month days, one month nights)
- Shift hours (EET time):
- Morning: 06:00 – 14:00
- Day/Evening: 14:00 – 22:00
- Night: 22:00 – 06:00
What We Offer
- Remote-First Flexibility: We operate fully remotely and offer a global and cross-functional environment.
- Ownership & Impact: A chance to own your ideas and make a measurable impact on Weltrade's global growth.
- Wellbeing: A balanced leave allowance (paid vacation, sick leave, public holidays, etc.) and a supportive culture that values every employee.
Recruitment Process
Application Review → HR Interview → Technical Interview → Final Interview → Offer