Technical Support Engineer
Main Responsibilities:
Responsible for operational and maintenance support, including troubleshooting customer complaints, system health check, system backup and etc.
Help Chinese R&D team member in understand user’s customer complaints detail, follow up with R&D team to fix the issue.
Assist performing the system test, System Integration Test, Function Test, Regression Test, User Acceptance Test as required.
Assist project manager to archive the milestone.
Requirements:
Candidate possess Bachelor's Degree in Information Technology/Computer Science or equivalent.
Skill in Database (Oracle/Mysql), Linux commands & Shell script.
Used SQL to analyze and troubleshoot data issues.
Required language: English, and we are seeking candidates proficient in Mandarin to better serve our Chinese Team.
Resourceful, good analytical and problem resolving skills with positive customer service attitude.
Self-motivated, team work and able to work independently.
Personal attribute:
1. Teamwork
2. Ablity to work under pressure
3. Quick learning ability
4. Sharing and team building ability