Technical Support Engineer - Windows Server & VMware Virtualisation
About the role
Provide specialist ownership and hands-on administration of enterprise Windows Server and VMware virtualisation environments hosting business-critical applications and infrastructure services. The role ensures platform stability, security, availability, performance and recoverability through disciplined monitoring, patching, hardening, incident response, lifecycle management and disaster recovery support.
Key responsibilities
Administer Windows Server platforms, including installation, upgrades, monthly UAT and production patching, security hardening, performance tuning and lifecycle management
Manage Active Directory, Group Policy, DNS, DHCP, certificate services, identity administration and privileged access controls
Administer VMware vSphere, ESXi and vCenter, including virtual machine provisioning, templates, snapshots, resource allocation, HA/DRS clusters, host maintenance and capacity management
Perform daily health monitoring, alert review, incident troubleshooting, service restoration and problem investigation, including planned after-hours work and 24x7 escalation support
Support enterprise server hardware, SAN/NAS storage, backup and restore, cluster recovery, recovery validation and DR/BCP exercises
Execute controlled infrastructure changes, vulnerability remediation, technical refresh activities and security or audit actions in accordance with approved procedures
Automate routine administration and reporting using PowerShell and available management tools to improve consistency, efficiency and control
About you
Bachelor's degree or diploma in Computer Science, Information Technology, Engineering or equivalent practical experience
Minimum 5 years of enterprise infrastructure operations experience with strong hands-on administration of Windows Server and VMware vSphere in production environments
Practical experience with Active Directory, Group Policy, clustering, virtual machine lifecycle, enterprise server hardware, storage, backup, monitoring, patching, security hardening and disaster recovery
Working knowledge of incident, problem and change management, vendor case management, audit support and BNM RMiT-aligned technology controls
Strong written and spoken English, with working proficiency in Bahasa Malaysia; able to work independently and support after-hours activities when required