Technical Support Engineer
Youtap Limited is a global fintech and software company delivering digital banking, payments, digital wallet, and merchant commerce solutions for financial institutions, businesses, and consumers. Our work sits at the intersection of technology and commerce, helping clients deliver reliable, connected digital experiences across critical financial services.
As a Technical Support Engineer, you will play an important role in maintaining the performance and reliability of platforms that support loyalty, payments, wallets, and merchant services. This role is well suited to someone who enjoys solving technical problems, working across client environments, and partnering closely with internal teams to keep complex systems running smoothly.
Responsibilities
- Provide technical support for Youtap's loyalty, payment, wallet, and merchant platforms.
- Troubleshoot software, API, and integration issues across client environments.
- Monitor incidents, resolve escalations, and maintain service-level response targets.
- Document support procedures, root causes, and resolution steps for recurring issues.
- Collaborate with engineering and product teams to investigate complex technical problems.
Requirements
- 3+ years of technical support experience.
- Experience supporting fintech, payments, wallet, or merchant commerce platforms.
- Strong troubleshooting experience across software issues, APIs, and third-party integrations.
- Experience with incident management, handling support escalations, and working in SLA-driven support environments.
- Experience documenting technical issues, root causes, and resolution procedures clearly.
- Hands-on experience with Java and Spring Boot, along with familiarity with Docker and Kubernetes.
- Proven ability to collaborate effectively with engineering and product teams and to work directly with external customers.
- Fluency in English and Thai.
- Eligibility to work in Thailand.
- Experience working with CI/CD practices is a plus.
Benefits
Benefits will be discussed with the successful candidate
Skills
As published by workable · 6 questions · 4 written answers
Basics
First name, Last name, Email, Phone, Address, Photo, Resume, Cover letter
Pick from a list (2)
- What is your proficiency level in English?
- What is your proficiency level in Thai?
Written answers (4)
- How many years of hands-on experience do you have in technical support roles, and what types of environments have you worked in?
- Could you share your experience supporting fintech, payments, wallet, or merchant commerce platforms? What kinds of issues have you handled in these areas?
- Can you describe a situation where you successfully diagnosed and resolved a complex software issue? What steps did you take?
- What experience do you have troubleshooting API-related problems? Could you provide an example of a challenging API issue you've resolved?