Technical Support Executive
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Description
- We are seeking a skilled and customer-oriented Level 2 Tech Support Executive to join our IT
- support team. The ideal candidate will provide advanced technical support for desktop systems,
- email configuration, and printer setup. You will also be responsible for troubleshooting complex
- issues, assisting less tech-savvy users, and using critical thinking to diagnose and resolve problems
- efficiently.
- Roles & Responsibilities:
- Provide Level 2 support for Windows desktops and laptops (hardware & software).
- Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts,
- and mobile email setup
- Use critical thinking and logical probing techniques to identify root causes of issue
- Provide remote support to end-users with varying levels of technical proficiency.
- Guide users with patience and empathy, especially those who are not tech-savvy.
- Document troubleshooting steps and resolutions in the ticketing system
- Collaborate with other IT team members for systemic issue resolution
- Ensure adherence to IT policies, processes, and security standards
- Required Skill Set:
- Minimum 1 Year experience in IT desktop support or Level 2 technical support role.
- Strong knowledge of Windows 10/11, MS Office, and common desktop applications.
- Experience in email client configuration and email protocol handling.
- Proficient in network printer setup, print server management, and troubleshooting.
- Excellent interpersonal and communication skills, especially with non-technical users.
- Ability to multitask and manage time efficiently in a fast-paced environment
- Interested candidates Kindly mail your CV's to nida@aprameyaresources.com or Contact 9036389696