Technical Support Executive
We are looking for enthusiastic and technically skilled Technical Support Executive to join our team. The ideal candidate should possess basic technical knowledge, a willingness to learn, and the ability to travel to customer sites for product installation, troubleshooting, and technical support.
Key Responsibilities:
- Install, configure, and commission company products at customer locations.
- Provide on-site and remote technical support to customers.
- Diagnose and troubleshoot hardware and basic software issues.
- Perform preventive maintenance and routine system checks.
- Assist customers with product demonstrations and usage guidance.
- Coordinate with the technical team for issue resolution.
- Maintain installation reports, service records, and documentation.
- Ensure timely resolution of customer technical issues.
- Travel to customer locations as required for installation and support activities.
Requirements
- Good troubleshooting and problem-solving skills.
- Basic understanding of installation and maintenance procedures.
- Strong communication and interpersonal skills.
- Willingness to learn new technologies.
- Ability to work independently as well as in a team.
- Diploma or ITI in Electrical, Electronics, Information Technology, Computer Hardware, Networking, or a related technical discipline.
- Freshers are encouraged to apply.
- Immediate joiners will be given preference.
- Must be willing to travel to customer sites for installation and technical support.