Technical Support Executive

We are seeking a dedicated Technical Support Executive to join our team in Andhra Pradesh. In this role, you will be responsible for providing exceptional customer support through inbound and outbound calls, assisting customers with technical issues related to hardware, software, applications, networks, and systems. Your primary goal will be to ensure customer satisfaction by resolving technical queries efficiently and effectively. Key Responsibilities: - Handle inbound and outbound customer calls to provide technical assistance. - Troubleshoot hardware, software, application, network, and system-related issues. - Assist customers with login issues, password resets, account access, and connectivity problems. - Provide step-by-step guidance to resolve technical queries. - Diagnose issues related to Windows OS, MS Office, email, VPN, printers, and internet connectivity. - Create, update, and track support tickets using tools such as ServiceNow, Zendesk, or other ticketing systems. - Escalate complex technical issues to the appropriate support teams. - Maintain proper documentation of customer interactions, troubleshooting steps, and resolutions. - Ensure timely issue resolution while maintaining customer satisfaction. - Meet performance metrics such as CSAT, AHT, FCR, SLA, and quality standards. Required Skills: - Minimum 1 year of experience in Technical Support or IT Helpdesk. - Excellent verbal communication skills in English. - Basic knowledge of hardware, software, networking, and operating systems. - Strong troubleshooting, analytical, and problem-solving skills. - Willingness to work in rotational shifts, including night shifts if required. - Comfortable handling voice-based customer support. - Good customer service skills and a professional attitude. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity to join our team as a Technical Support Executive.