Technical Support Executive

Responsibilities:

• Troubleshoot and resolve application and production issues promptly.
• Debug Java applications and identify the root cause of bugs and technical issues.
• Perform bug fixing and code-level troubleshooting in existing Java applications.
• Analyze application logs, stack traces, database queries, and system behavior to identify issues.
• Understand existing codebases and make small to medium-level code changes/fixes.
• Monitor production issues and ensure timely resolution based on severity and business impact.
• Participate in root cause analysis (RCA) and implement preventive solutions.
• Collaborate with Product and Customer Support teams to understand reported issues and provide technical solutions.
• Write and maintain technical documentation for recurring issues, troubleshooting steps, and solutions.
• Perform regression testing of fixes and coordinate with QA before production deployment.
• Support application releases and deployments when required.
• Identify recurring issues and suggest improvements to application stability and performance.