Technical Support Executive - Malaysia Market

Job Descriptions:

• Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
• In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
• Deliver the best customer experience by adhering to the Company policies and procedures.
• Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
• Educate and guide customer on printer and printing software technology
• Contribute to the knowledge management database available to all staff.
• Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship

Job Requirements:

• Degree in any discipline. Fresh graduate is encouraged to apply.
• At least one (1) year working experience in contact center or technical support related field.
• Good command of spoken and written English.
• Proficient in relevant computer applications like MS Office.
• Demonstrate excellent communication and problem-solving skills.
• Highly motivated and result-oriented team player with good interpersonal skills.
• Able to work independently and as a team.
• Have pleasant disposition and attitude.
• Ability to handle stressful situation appropriately.
• Able to work on rotational shifts and public holidays.