Technical Support Executive - Taiwan Market
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Description
- Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship