Technical Support Executive Voice Process

We are seeking a dedicated Technical Support Executive for the Voice Process at Wipro in Kolkata. This role is ideal for candidates with a passion for technology and customer service. As a Technical Support Executive, you will be responsible for handling customer calls and troubleshooting various technical issues. You will provide assistance related to hardware, software, Windows operating systems, and basic networking. Your role will also involve creating and updating service tickets and escalating complex issues to ensure timely resolution. Maintaining service quality and customer satisfaction is paramount in this position. Candidates should possess good English communication skills and have a basic understanding of technical support concepts. You will be required to work from the Kolkata office in a rotational shift pattern, contributing to a dynamic team environment. We welcome both experienced candidates with a minimum of 1 year in technical support or IT helpdesk roles, as well as freshers eager to start their careers in this field. If you are ready to take on this challenge and meet the requirements, we encourage you to apply and join our team at Wipro. Immediate joiners are preferred. Please ensure you have an updated CV and valid photo ID proof for the interview process.