Technical Support Field Engineer
Description
Join a leading equipment provider and be the go-to expert for customers in Germany! 🛠️🌍 As a Technical Support Field Engineer, you will provide pre-sales and post-sales support, ensuring customers get the most out of their equipment.
Location: Berlin, Germany(Onsite/Hybrid/Remote)
Employment Type: Full-time
Industry: Surveying / Construction Equipment
Languages: German + English
🎯 Mission of the Candidate
🔧 Provide technical support for customers before and after sales
⚙️ Conduct equipment installation, testing, demos, and troubleshooting
📚 Deliver customer training and create German-language manuals, videos, and documentation
📝 Collect user feedback and liaise with HQ for product improvement
🏢 Support local service center setup and handle minor equipment repairs
🚗 Assist the sales manager with customer visits and product certification tasks
👍 Must-have Qualifications
🇩🇪 German national, fluent in German and English
🛠️ 3–5 years of technical support / FAE experience in surveying equipment
💪 Strong hands-on skills and excellent communication abilities
🌍 Willingness to travel regularly for field service
🚗 Valid driver’s license
🎁 What’s on Offer
💼 Full-time role with exposure to cutting-edge surveying and construction equipment
📚 Opportunities to train customers and create impactful technical content
🌍 Travel across Germany to work closely with clients
🤝 Collaborative, dynamic, and hands-on work environment
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