Technical Support Group Engineer (ID 1395)
· Commission and validate robotic systems at
customer sites.
· Diagnose and resolve hardware, software,
electrical, and networking issues.
· Perform root cause analysis for field
failures and recommend corrective actions.
· Support installation, configuration,
calibration, and acceptance testing of robotic systems.
· Debug ROS-based software stacks and
system-level integrations.
· Analyze system logs, diagnostics, and
performance data to identify failures.
· Work closely with Product Engineering,
Controls, Mechanical, Electronics, and Software teams to resolve complex
technical issues.
· Document field observations, investigation
reports, and corrective actions.
· Develop and execute validation procedures for
new features and fixes.
· Support customers remotely and onsite during
commissioning and production operations.
· Identify recurring field issues and provide
feedback to product development teams to improve product reliability.
Requirements
· 2-6 years of experience in robotics,
industrial automation, embedded systems, or technical support.
· Experience with AMRs, AGVs, autonomous
systems, or industrial automation products is preferred.
- Strong knowledge of robotics fundamentals, mobile robot kinematics, localization, navigation, SLAM, path planning, and motion control.
- Hands-on experience with ROS/ROS2, Linux (Ubuntu), C++ and/or Python, shell scripting, and Git.
- Good understanding of embedded systems, PLC interaction, motor controllers, drive systems, and sensor interfaces.
- Experience working with CAN, RS485, UART, and Modbus communication protocols.
- Good understanding of TCP/IP, Ethernet networking, IP configuration, routing, switching, and network diagnostics.
- Strong skills in system debugging, log analysis, failure reproduction, functional testing, integration testing, and root cause analysis.
- Knowledge of LiDAR, cameras, IMUs, encoders, safety scanners, and industrial safety systems is preferred.
- Exposure to industrial automation, warehouse automation, AGV/AMR systems, and field commissioning is preferred.