Technical Support/Help Desk

• End-user device support.
  
• Troubleshooting network connectivity problems (LAN, WAN, WiFi).
  
• Support applications (Outlook, printing, scanning, etc.).
  
• Hardware support (Printers, MFPs, desk phones, etc.)
  
• Installation and configuration of a company’s hardware operating systems and applications.
  
• Maintenance and monitoring of computer networks and systems.
  
• Diagnosing and solving hardware or software faults.
  
• Testing and evaluating new technology.
  

Requirements

• 1+ years of experience with a good understanding of Networking, Active Directory, and Windows, prior experience in tech support, desktop support, or a similar role.
  
• Bachelor’s degree in Computer Science, Engineering, or a related field.