TECHNICAL SUPPORT, HIT

Join Our IT Team at UM Specialist Centre!

We are looking for a proactive and technically skilled IT Helpdesk Technician to support our healthcare operations.

In this role, you will provide essential IT support, troubleshoot technical issues, maintain IT systems and ensure seamless day-to-day technology operations across the organisation.

Key Responsibilities

• Provide first-level IT technical support to end-users, both on-site and remotely.

• Troubleshoot and resolve hardware, software, network connectivity, printer and peripheral issues.

• Manage IT service requests, incident tickets and escalations to ensure timely resolution.

• Install, configure and maintain desktops, laptops, printers, software and other IT equipment.

• Perform routine system maintenance, updates, security patches, backups and antivirus checks.

• Maintain IT asset inventories, software licensing records and technical documentation.

• Provide technical guidance and support to employees on IT systems and applications.

• Assist with IT procurement, system improvements and compliance with IT security policies.

• Collaborate with the IT team to resolve complex technical issues and improve service delivery.

Job Requirements

• Minimum Diploma in IT, Computer Science or related field.

• At least 3 years of experience in IT technical support or helpdesk.

• Proficient in hardware, software, Windows/macOS and basic network troubleshooting.

• Hands-on experience in IT equipment setup, configuration and maintenance.

• Strong problem-solving, communication and customer service skills.

• Able to work independently and effectively in a team.

• Healthcare industry experience and IT certifications (CompTIA A+ or Microsoft) are added advantages.