Technical Support & Implementation Executive (POS Solutions)

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We are looking for a hands-on, customer-focused Technical Support & Implementation Executive to join our growing Singapore team. This role combines technical expertise with customer service, ensuring our clients have a smooth implementation experience and ongoing operational support.

If you enjoy solving problems, working with technology, and helping businesses succeed, we'd love to hear from you.

Key Responsibilities

Implementation & Installation

Install and configure POS systems at customer sites.
Set up receipt printers, kitchen printers, KDS, cash drawers, barcode scanners and payment terminals.
Configure menus, user accounts, printers and outlet settings.
Perform system testing and User Acceptance Testing (UAT) before go-live.
Conduct onsite and remote staff training.

Technical Support

Provide first-line technical support via phone, email and remote access.
Diagnose and resolve hardware, software and network-related issues.
Troubleshoot POS terminals, printers, payment devices and internet connectivity.
Escalate complex technical issues where necessary while maintaining clear communication with customers.

Network Configuration

Configure routers, switches and Wi-Fi networks for restaurant environments.
Configure static IP addresses and troubleshoot network connectivity issues.
Ensure all POS devices communicate correctly across the local network.

Customer Success

Build strong relationships with customers.
Provide operational guidance and best practices.
Deliver excellent customer service during implementation and post-go-live support.
Respond calmly and professionally during critical operational issues.

Documentation

Document implementation activities and support cases.
Maintain installation checklists and technical documentation.
Assist in creating customer training materials and internal knowledge bases.

Requirements

Technical Skills

Basic networking knowledge (TCP/IP, DHCP, Static IP, Wi-Fi).
Experience installing Windows and Android devices.
Experience with POS hardware and peripherals is highly preferred.
Familiarity with remote support tools such as AnyDesk or TeamViewer.
Basic understanding of databases or SQL is an advantage.
Exposure to APIs or software integrations is a bonus.

Experience

1–3 years of experience in technical support, POS implementation, IT support or a related field.
Experience supporting restaurants, retail or hospitality businesses is highly preferred.
Fresh graduates with strong technical aptitude and a customer-first mindset are welcome to apply.

Soft Skills

Excellent problem-solving abilities.
Strong communication and interpersonal skills.
Customer-oriented with a positive attitude.
Calm under pressure and able to prioritise during critical situations.
Self-motivated and eager to learn new technologies.
Able to work independently and collaboratively within a team.

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