Technical Support - Installer

Salary: RM 2,000 – RM 2,500 per month

About the role

Technical Support - Installer role involves ensuring timely and accurate delivery of technology products and services. You will manage external vendor relationships, complete assigned tasks within given timeframes including on-site and off-site mechanical, electrical, and software/hardware work. You must be fast responding to support requests and attending to cases after calls, emails, or instructions are received.

Key responsibilities

• Ensure timely and accurate delivery of technology products and services

• Manage external vendor relationships and services

• Complete all assigned tasks within a given time frame, including on-site and off-site mechanical and electrical and software/hardware work

• Respond quickly to support requests and attend to cases after calls, emails, or instructions are received

• Explain the cause of problems and the reasons for solutions applied, whether permanent or temporary

• Work closely with internal technical/software teams or external clients/users to tackle support tasks and resolve problems

• Record, track, prioritize, and update incident tickets within IT Service Management (ITSM) software to closure

• Serve as the first point of contact for employees seeking technical assistance via phone, email, or ticketing platforms

• Perform installation, cabling, configuration, testing, and basic troubleshooting of technical equipment and systems at project sites

• Conduct on-site system demonstrations and user training for clients and site personnel

About you

• Possess or currently pursuing a Diploma/Bachelor's Degree in Electronics or equivalent (Fresh graduates welcome to apply)

• Must possess your own transportation (prefer Bike)

• Willingness to learn and travel

• Able to speak and understand English

• Able to conduct pre-installation stock checks to ensure availability of required equipment, tools, and materials

• Able to report shortages, damage, or unavailability of equipment and materials to the Technical Manager and Admin team

• Ensure all work is carried out in accordance with project requirements, technical specifications, company procedures, quality standards, and safety requirements

Benefits

• Medical, Dental & Optical Claims

• Yearly Performance Bonus

• Career Growth & Promotion Opportunities

• Personal & Career Development Opportunities

• Training & Learning Opportunities

• Company Team Building Activities