Technical Support Internship
Salary: RM 1,000 – RM 1,200 per month
About the role
This is a technical support role providing 1st-level support via ticketing system, email and phone. You will assist customers with email hosting, website hosting, DNS and domain-related issues, perform basic troubleshooting on Linux and Windows hosting environments, and work closely with senior engineers to develop practical skills in hosting, networking, cloud and system administration.
Key Responsibilities:
Provide 1st-level technical support via the ticketing system, email and phone.
Assist customers with email hosting, website hosting, DNS and domain-related issues.
Perform basic troubleshooting on Linux and Windows hosting environments.
Monitor servers and services and perform initial investigations of alerts.
Handle and update customer support tickets and ensure timely follow-up.
Escalate complex technical issues to the appropriate L2/NOC/Cloud/Infrastructure teams.
Assist with routine server monitoring, maintenance and operational checks.
Maintain proper documentation of incidents and troubleshooting activities.
Work closely with senior engineers to develop practical skills in hosting, networking, cloud and system administration.
Learning & Development:
Gain hands-on experience in email hosting, web hosting, DNS, Linux/Windows servers, networking and cloud environments.
Learn how to use monitoring, helpdesk/ticketing and technical support tools.
Work under the guidance of senior engineers and follow established SOPs and escalation procedures.
Preferences:
Diploma or above degree in computer science, electronics, telecommunications, or information systems is preferred.
No experience needed.
Preferable internship period 3 months.