Technical Support Lead

Role overview: Job Title: Support Lead Location: Chicago, IL (On Site) Job Description: To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues. Key Responsibilities 1. To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution. 2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects. 3. To collabor…