Technical Support Manager

We are looking for a Technical Support Manager to join our Compressor Technique Service team in Singapore.

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.

We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

The Role

Responsible for the management of technical matters :-

· provide technical support

· technical team’s skill and competency development

· technical training within the company, to the customers and distributors
· warranty administration.

Job Description

Technical Support

· Provide overall technical support and guidance with assistance from Team Leads to Technical team, Equipment Sales& CT Service sales personnel

· Assess service quality level performed by technicians

· Overall management of equipment commissioning procedure and related activities

· Overall management of Engineering Change (ECB) procedure and implementation.

· Maintain and upkeep an efficient library on products, technical information, spare parts manual, ECB updates and other related technical documents. Ensure smooth information flow to all concerned.

· Improve resellers technical personnel on service capability and professionalism

· Responsible for the establishment and implementation of all quality procedures related to technical support.

· Maintain relevant records and report on regular intervals any technical problems with high incidence rates.

· Carry out periodic technical assessment of sub-contractors / suppliers for outsourced technical support.

· Co-ordinate with person(s) responsible to reinforce strength and improve weaknesses in the workflow chain.

· Establish strong relationship with Product Companies for divisional support and technical information flow.

Warranty administration :-

· Responsible for warranty assessment / evaluation and approve FNS

· Coordinate and assist with all warranty issues with the customers and Product Companies as needed.

· Ensure all warranty jobs are closed out timely and with reports and claims to the factory.

Technical Training :-

· Determine technical training requirements of AC technicians, Distributors’ technicians and customers. Develop training programs to improve competence level of the team.

· Implement procedures to ensure that training activities are performed in an organized and structured manner.

· Document and maintain a Technical Library of all training materials.

Knowledge

· Electric-mechanical troubleshooting skill

· An understanding of computers and associated systems (Lotus Notes, Excel, Word, etc), business systems, distribution channels and accounting practices.

Qualification

· BS Engineering (Mechanical, Electric-Mechanical discipline) or equivalent work experience.