Technical Support Manager

Open 65d

Experience - 10+ to 15 Yrs

Roles and Responsibilities:

· Responsible for driving the Customer Support from offshore within the organization.

· The position would be expected to understand all aspects of the product, proactively debug production issues, and respond to customers.

· Responsible for monitoring the health of the portal as well as IoT devices.

· The job requires leading team across shifts to support customers across geographies.

Required Skills & Attributes:

· Three years of relevant experience of leading a team in a technical support or equivalent role.

· Excellent communication skills (Written and verbal). Should be able to interact with US customers.

· Well versed with Unix commands.

· Hands on experience with one of languages like python, shell, java etc.

· Ability to understand complex technical architecture

· Strong Ownership

· Good understanding of Basic computer science fundamentals

· Ability to address open-ended problems.

· Experience and knowledge of RDBMS and web applications would be an added plus.

Qualifications and Education Requirements

BE/ BTECH

Client + Team handling with expert in technical skills like - scripting,ITIL Process, AWS,SQL ,Unix command

See also