Technical Support Officer

Responsibilities:

• Service management on broadband product, VOIP service, Wireless Sim router service, Microsoft Office

• Handle incoming calls from customer on technical enquiries

• Provide on-the-phone / email technical support

• Diagnose failures and trouble-shoot faults

• Co-ordinates with internal parties for fault clearance

• Manage vendors on service quality enhancement

• To escalate to superior if there is any special incident or difficulty encountered with the team and/or counterparts

Requirements:

• Holder of Diploma or Certificate in Telecommunications, Electronic Engineering, Computer Science or equivalent

• 1-2 years of experience in ISP / Telecommunication industry is preferred

• Familiar with various Internet applications like IE, Netscape, Outlook Express, Safari

• Knowledge in PC & Macintosh applications; such as Windows, Microsoft Office, MacOS Applications, etc

• Proficient in spoken English and Cantonese, Mandarin is an advantage

• Responsible, self-motivated, good communication skills with positive attitude

• Shift Duty is required

• For Fresh Graduates, comprehensive training will be provided.