Technical Support Officer
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Description
We are looking for a reliable and customer-focused professional who can combine strong communication skills with administrative and organizational abilities. You should be able to handle multiple tasks, communicate clearly with both customers and technicians, and remain solution-oriented in stressful situations.
- Set up and coordinate execution planning for technical activities.
- Prepare work orders and ensure technicians have the necessary information and resources.
- Provide customer support by phone and email.
- Respond to customer questions and technical issues in a professional manner.
- Provide administrative support to the technical department.
- Coordinate and communicate relevant information between customers, technicians, and management.
- Follow up on ongoing technical activities where necessary.
- Ensure that administrative and technical information is accurately recorded.
Requirements
- Minimum secondary school education or equivalent work and thinking level.
- Minimum 2 years of experience in a customer-facing role.
- Strong customer-oriented mindset.
- Good problem-solving and decision-making skills.
- Ability to remain calm and effective under pressure.
- Good command of both Dutch and English, spoken and written.
- Strong communication and organizational skills.
- Accurate and service-oriented approach.