Technical Support Officer

The duties and responsibilities of Technical Support Officer for Community channel include:

• Advocate regularly to township administrative and health authorities ensuring legislative approval and smooth running of community health services activities.

• Conduct Community engagement activities, Case investigation of Malaria response activities as necessary.

• Conduct regular and effective supervision visits to supervisees and providers for productivity and quality improvement of health services.

• Coach and guide the community field staffs for technical as well as product distribution, financial handlings and other administrative related issues.

• Manage to ensure monthly reports and data collected by field staffs are correct, valid, and accountable for national /donor reports as well as for future health plans.

• Prepare and report monthly and quarterly activities in timely manner and to inform any problem, difficulty and challenges encountered during the field operations to immediate supervisors for immediate and appropriate actions.

• Create an atmosphere of teamwork both within and between networks including SQH providers and Community providers.

• Plan and organize the trainings/meetings/workshops in assigned townships as necessary.

• Assist senior team members in the in-house staff capacity building activities ensuring it is a continuous rather than ad hoc process.

• Active participation in different programmatic meetings/trainings of SCH and to share the knowledge gained to other SCH colleagues.

• Facilitate the troubleshooting of digital reporting at provider level;

• Tracking monthly achievements against targets

• Work with QI team to understand the program situation and provide feedback to management for program quality improvement

• Collaborate with partner organizations as necessary;

• Other relevant tasks assigned by the direct supervisor

Key Skills and competencies

Technical Knowledge: Must have understanding on minimum services quality standards of health areas implemented by SCH and Provider Behavioural Change concepts

Operational management: Must be able to manage the time effectively and conduct medical outreach effectively to increase providers’ productivity of various channels in assigned territories.

Communication: Must be able to understand basic communication skills and effectively communicate with providers and all stakeholders

Leadership: Must have enough leadership skills and demonstrate a strong ability to guide others if need be

Organizational Skills: Must be organized and able to manage review meeting and training of providers of various channels in assigned territories

• University Degree (preferrable M.B., B.S)

• Proven work experience in public health field is advantageous

• Must have good communications skills, including sufficient reporting skills in English;

• Able to use Microsoft Office (Word, Excel, PowerPoint)

• Adequate knowledge of training activities and M&E

• Should be organized, systematic and dynamic, and must interact well with others

Application:

Interested applicant, please send Application Letter, Curriculum Vitae (with “Two” referees, including your last employment for reference check) scan or copies of Qualification Documents and National ID as per following “APPLY EMAIL/ LINK”, not later than on the evening of 30 July 2026 (Thursday).

SCH Mandalay Regional Office: No. (B 36), 65th B Street, between 65th * 66th Street, 103rd * 104th Street, Chan Mya Tharzi Township, Mandalay.