Technical Support & Operations
Salary: $65,000 – $75,000 per year
Join a Growing New Zealand Technology Company – Henderson, Auckland
Sensium is a proudly New Zealand-founded technology company that has been developing GPS telematics and fleet management solutions since 2005. From our beginnings in West Auckland, we have expanded into Australia while continuing to design and develop our own hardware and software locally.
Our latest Connect+ platform is changing the way organisations manage their fleets, combining vehicle tracking, driver safety, and intelligent pool vehicle booking into one integrated solution. As we continue to grow, we are looking for someone who enjoys solving technical problems, helping customers, and being part of a close-knit team.
This is not your typical helpdesk role. You will work across technical support, customer service, hardware configuration, and operational coordination, becoming an important link between our Key Account Managers, Support team, customers, and installer network.
If you enjoy variety, taking ownership, and learning new technologies, we would love to hear from you.
What You Will Be Doing
As part of our Support team, you will play an important role in ensuring our customers receive outstanding service and technical support.
Your day-to-day responsibilities will include:
Supporting our Key Account Managers with customer enquiries and technical requests
Conduct outbound customer contact to maintain service levels and ensure customer satisfaction
Providing technical support to customers and installers via phone and email
Managing and updating support tickets within agreed service levels
Troubleshooting GPS tracking devices, hardware, firmware, and software issues
Configuring, testing, and preparing telematics devices for deployment
Assisting installers with commissioning and fault diagnosis
Maintaining technical documentation and customer records
Monitoring stock levels of hardware and accessories
Occasionally visiting customer sites to assist with installations or technical issues
Every day is different, and you will work closely with multiple areas of the business to help deliver an exceptional customer experience.
About You
We are looking for someone who enjoys solving problems and takes pride in delivering excellent customer service.
You will ideally have:
Excellent communication skills, both written and verbal
Strong organisational and time management skills
A logical and analytical approach to troubleshooting
Confidence speaking with customers over the phone
The ability to manage multiple priorities and remain organised
A proactive attitude and willingness to take ownership of tasks
The ability to work independently while contributing to a collaborative team
Experience in technical support, IT, telecommunications, electronics, automotive technology, fleet management, or a similar technical environment would be highly regarded.
Bonus Skills (But Not Essential)
Experience in any of the following would be an advantage:
GPS tracking or telematics
Fleet management / Leasing
Automotive electrical systems
CRM or Helpdesk systems
Don't worry if you do not tick every box—we are happy to train the right person with the right attitude.
Why Join Sensium?
When you join Sensium, you will become part of an experienced team where your contribution genuinely makes a difference.
We offer:
A supportive and collaborative workplace
Full training on our hardware and Connect+ software platform
Exposure to cutting-edge GPS and IoT technology
Opportunities to develop your technical skills
A varied role where no two days are the same
A stable Monday-Friday work week (8:30am-5:00pm)
Long-term career opportunities as our business continues to grow across New Zealand and Australia
Apply Now
If you are looking for a role where you can combine technical problem-solving with customer service in a growing New Zealand technology company, we would love to hear from you.
Click Apply and submit your CV along with a brief cover letter telling us why you would be a great fit for the Sensium team.